Are you using the correct password?

Each tile represents a distinct identity and you've likely set a different password for each of your accounts, including any Google/email accounts you may have. Please make sure you are using the correct password.

Are you using the correct 2sv method?

If you are challenged to provide a second verification (also known as 2SV), please make sure you are providing the method you're asked for.

Your backup codes are distinct for each account (SIL IdP will be different than SIL email, Wycliffe IdP, Wycliffe email, etc.) and can only be used once.

Similarly, any codes you get from Authy will be different for each account. Please make sure you are using the right code for the account you're trying to access.

Lastly, if you're attempting to use a USB key or Yubikey, please make sure you're using a key you've linked to the account you're trying to log into.

Yubikey not blinking?

Try turning it over.

Still not blinking? Do you see a pop up near the top of your screen asking for permission to use the key? If so, please "Ok" or "Accept" the request. 

VPN

If you're having trouble accessing the Dallas ILC VPN, please reach out to helpdesk_dallas@sil.org or visit https://helpdesk.dallas.sil.org/